diff --git a/_site/about.html b/_site/about.html index ab8edf0..3715b1f 100644 --- a/_site/about.html +++ b/_site/about.html @@ -22,9 +22,11 @@

This page tells you a little bit about me:

-

I have an interest in computers and technology, it’s not only my hobby but now my profession. At home I have built my own computer and server and am a home lab enthusiast. I keep up to date with new technology and love to talk about it. I enjoy Learning new things -I also have an interest in space and astronautics. I follow all the developments in the space industry and watch as many launches as I can online. I primarily follow SpaceX and their rapid development and innovation in their pursuit to explore Mars, as well as Rocket Lab’s endeavours into utilising carbon composites. -I play the electric guitar playing songs from my favourite metal bands as well as covers from movies and games.

+

I have an interest in computers and technology, it’s not only my hobby but now my profession. At home I have built my own computer and server and am a home lab enthusiast. I keep up to date with new technology and love to talk about it. I enjoy Learning new things.

+ +

I also have an interest in space and astronautics. I follow all the developments in the space industry and watch as many launches as I can online. I primarily follow SpaceX and their rapid development and innovation in their pursuit to explore Mars, as well as Rocket Lab’s endeavours into utilising carbon composites.

+ +

I play the electric guitar playing songs from my favourite metal bands as well as covers from movies and games.

diff --git a/_site/education.html b/_site/education.html index 6e773fd..8cfe280 100644 --- a/_site/education.html +++ b/_site/education.html @@ -22,11 +22,30 @@

This page tells you about my Education:

-

GCSE – The Vyne Community School 2014-19

+

GCSE – The Vyne Community School 2014-19

+ -

A-Level – Queen Mary’s Collage 2019-21

+

A-Level – Queen Mary’s Collage 2019-21

+ -

Other Qualifications

+

Other Qualifications

+ diff --git a/_site/work.html b/_site/work.html index dcd93f5..8dcdf84 100644 --- a/_site/work.html +++ b/_site/work.html @@ -22,13 +22,75 @@

This page tells you about my past and current work:

-

Waitrose: October 2019 – August 2021

+

Waitrose: October 2019 – August 2021

-

Lumen: September 2021 – March 2022

+

Part Time Retail Assistant

-

DIS Consulting IT Ltd: March 2022 – November 2023

+

Outline:

-

Jenoptik: January 2024 – Current

+

Working on the shop floor reducing and stocking items.

+ +

Responsibilities:

+ + +

Lumen: September 2021 – March 2022

+ +

Information Technology Apprentice

+ +

Outline:

+ +

Working on solutions for customer orders.

+ +

Responsibilities:

+ +

Reviewing inbound customer orders and carrying out appropriate actions required to complete the request.

+ +

DIS Consulting IT Ltd: March 2022 – November 2023

+ +

1st/2nd Line Help Desk Technician

+ +

Responsibilities:

+ + +

Skills and Experience:

+ + +

Jenoptik: January 2024 – Current

diff --git a/about.md b/about.md index 9b13612..36336b0 100644 --- a/about.md +++ b/about.md @@ -6,6 +6,8 @@ title: About This page tells you a little bit about me: -I have an interest in computers and technology, it’s not only my hobby but now my profession. At home I have built my own computer and server and am a home lab enthusiast. I keep up to date with new technology and love to talk about it. I enjoy Learning new things +I have an interest in computers and technology, it’s not only my hobby but now my profession. At home I have built my own computer and server and am a home lab enthusiast. I keep up to date with new technology and love to talk about it. I enjoy Learning new things. + I also have an interest in space and astronautics. I follow all the developments in the space industry and watch as many launches as I can online. I primarily follow SpaceX and their rapid development and innovation in their pursuit to explore Mars, as well as Rocket Lab’s endeavours into utilising carbon composites. + I play the electric guitar playing songs from my favourite metal bands as well as covers from movies and games. diff --git a/education.md b/education.md index 545691f..e654156 100644 --- a/education.md +++ b/education.md @@ -6,8 +6,21 @@ title: Education This page tells you about my Education: -GCSE – The Vyne Community School 2014-19 +### GCSE – The Vyne Community School 2014-19 +- English Language: 5 +- English Literature: 4 +- Maths: 9 +- Combined Science: 99 +- Computer Science: 7 +- French: 2 +- Health and Fitness: Merit -A-Level – Queen Mary’s Collage 2019-21 +### A-Level – Queen Mary’s Collage 2019-21 +- Maths: C +- Physics: C +- Computer Science: D -Other Qualifications +### Other Qualifications +- DrayTek DCNA +- Webroot Business Endpoint Protection Technical and Sales Certification +- EasyDMARC Compliant and DMARC Certified diff --git a/work.md b/work.md index 15dcb96..c4f5786 100644 --- a/work.md +++ b/work.md @@ -6,10 +6,66 @@ title: Work This page tells you about my past and current work: -Waitrose: October 2019 – August 2021 +### Waitrose: October 2019 – August 2021 -Lumen: September 2021 – March 2022 +Part Time Retail Assistant -DIS Consulting IT Ltd: March 2022 – November 2023 +#### Outline: -Jenoptik: January 2024 – Current +Working on the shop floor reducing and stocking items. + +#### Responsibilities: +- Checking stock for near out of date items, and reducing if necessary +- Removing out of date stock in line with legal requirements +- Supporting checkouts during busy periods +- Customer service + +### Lumen: September 2021 – March 2022 + +Information Technology Apprentice + +#### Outline: + +Working on solutions for customer orders. + +#### Responsibilities: + +Reviewing inbound customer orders and carrying out appropriate actions required to complete the request. + +### DIS Consulting IT Ltd: March 2022 – November 2023 + +1st/2nd Line Help Desk Technician + +#### Responsibilities: +- Providing front line telephone and email IT support to clients +- Resolving support requests where possible as first line support, in accordance with agreed SLA's +- Computer equipment supply, repairs, builds and configuration +- Answering Support Phone Calls and Emails and resolving clients' issues +- Monitoring alerts to prevent potential issues before it affects a client +- Reviewing existing processes and making improvements +- Deployment, configuration and testing of new IT systems and equipment +- Liaising with users and technical teams to identify and resolve problems and fulfil service requests +- Developing processes and procedures to assist the support team tasks and activities +- Installing client on-site equipment +- Automation of Tasks + +#### Skills and Experience: +- Experience of working in an IT support setting +- Understanding of various typical IT systems +- Windows 10/11 Professional deployment and maintenance +- Linux and MacOS Experience +- PowerShell scripting and use of MgGraph and RestAPI +- Microsoft 365, Office Suite, Teams +- Azure and AWS +- Microsoft Entra and Intune +- Active Directory and Group Policy administration +- Windows Server 2012-22 administration +- Network/Wi-Fi/VPN maintenance DrayTek, Sonic-wall and Ubiquity Management +- Virtual Machine Concepts and VMware ESXi, Hyper-V administration and monitoring +- Veeam Backup Solutions +- RMM Solutions – Administration and Monitoring +- Email security measures – SPF, DKIM, DMARC +- Understanding of networking concepts +- Understanding of backup and recovery procedures + +### Jenoptik: January 2024 – Current