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<p>This page tells you about my past and current work:</p>
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<p>This page tells you about my past and current work:</p>
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<h3 id="waitrose-october-2019--august-2021">Waitrose: October 2019 – August 2021</h3>
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<p>Part Time Retail Assistant</p>
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<h4 id="outline">Outline:</h4>
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<p>Working on the shop floor reducing and stocking items.</p>
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<h4 id="responsibilities">Responsibilities:</h4>
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<ul>
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<li>Checking stock for near out of date items, and reducing if necessary</li>
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<li>Removing out of date stock in line with legal requirements</li>
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<li>Supporting checkouts during busy periods</li>
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<li>Customer service</li>
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</ul>
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<h3 id="lumen-september-2021--march-2022">Lumen: September 2021 – March 2022</h3>
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<p>Information Technology Apprentice</p>
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<h4 id="outline-1">Outline:</h4>
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<p>Working on solutions for customer orders.</p>
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<h4 id="responsibilities-1">Responsibilities:</h4>
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<p>Reviewing inbound customer orders and carrying out appropriate actions required to complete the request.</p>
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<h3 id="dis-consulting-it-ltd-march-2022--november-2023">DIS Consulting IT Ltd: March 2022 – November 2023</h3>
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<h3 id="dis-consulting-it-ltd-march-2022--november-2023">DIS Consulting IT Ltd: March 2022 – November 2023</h3>
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<p>1st/2nd Line Help Desk Technician</p>
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<p>1st/2nd Line Help Desk Technician</p>
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<h4 id="responsibilities-2">Responsibilities:</h4>
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<h4 id="responsibilities">Responsibilities:</h4>
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<ul>
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<ul>
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<li>Providing front line telephone and email IT support to clients</li>
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<li>Providing front line telephone and email IT support to clients</li>
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<li>Resolving support requests where possible as first line support, in accordance with agreed SLA’s</li>
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<li>Resolving support requests where possible as first line support, in accordance with agreed SLA’s</li>
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<li>Understanding of backup and recovery procedures</li>
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<li>Understanding of backup and recovery procedures</li>
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</ul>
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</ul>
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<h3 id="jenoptik-january-2024--current">Jenoptik: January 2024 – Current</h3>
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<h3 id="lumen-september-2021--march-2022">Lumen: September 2021 – March 2022</h3>
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<p>Information Technology Apprentice</p>
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<h4 id="outline">Outline:</h4>
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<p>Working on solutions for customer orders.</p>
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<h4 id="responsibilities-1">Responsibilities:</h4>
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<p>Reviewing inbound customer orders and carrying out appropriate actions required to complete the request.</p>
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<h3 id="waitrose-october-2019--august-2021">Waitrose: October 2019 – August 2021</h3>
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<p>Part Time Retail Assistant</p>
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<h4 id="outline-1">Outline:</h4>
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<p>Working on the shop floor reducing and stocking items.</p>
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<h4 id="responsibilities-2">Responsibilities:</h4>
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<ul>
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<li>Checking stock for near out of date items, and reducing if necessary</li>
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<li>Removing out of date stock in line with legal requirements</li>
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<li>Supporting checkouts during busy periods</li>
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<li>Customer service</li>
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</ul>
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</body>
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</body>
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</html>
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</html>
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52
work.md
52
work.md
@ -6,32 +6,6 @@ title: Work
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This page tells you about my past and current work:
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This page tells you about my past and current work:
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### Waitrose: October 2019 – August 2021
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Part Time Retail Assistant
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#### Outline:
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Working on the shop floor reducing and stocking items.
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#### Responsibilities:
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- Checking stock for near out of date items, and reducing if necessary
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- Removing out of date stock in line with legal requirements
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- Supporting checkouts during busy periods
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- Customer service
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### Lumen: September 2021 – March 2022
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Information Technology Apprentice
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#### Outline:
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Working on solutions for customer orders.
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#### Responsibilities:
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Reviewing inbound customer orders and carrying out appropriate actions required to complete the request.
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### DIS Consulting IT Ltd: March 2022 – November 2023
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### DIS Consulting IT Ltd: March 2022 – November 2023
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1st/2nd Line Help Desk Technician
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1st/2nd Line Help Desk Technician
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@ -68,4 +42,28 @@ Reviewing inbound customer orders and carrying out appropriate actions required
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- Understanding of networking concepts
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- Understanding of networking concepts
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- Understanding of backup and recovery procedures
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- Understanding of backup and recovery procedures
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### Jenoptik: January 2024 – Current
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### Lumen: September 2021 – March 2022
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Information Technology Apprentice
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#### Outline:
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Working on solutions for customer orders.
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#### Responsibilities:
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Reviewing inbound customer orders and carrying out appropriate actions required to complete the request.
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### Waitrose: October 2019 – August 2021
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Part Time Retail Assistant
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#### Outline:
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Working on the shop floor reducing and stocking items.
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#### Responsibilities:
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- Checking stock for near out of date items, and reducing if necessary
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- Removing out of date stock in line with legal requirements
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- Supporting checkouts during busy periods
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- Customer service
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