109 lines
3.6 KiB
HTML
109 lines
3.6 KiB
HTML
<!doctype html>
|
||
<html>
|
||
<head>
|
||
<meta charset="utf-8">
|
||
<title>Work</title>
|
||
<link rel="stylesheet" href="/assets/css/styles.css">
|
||
</head>
|
||
<body>
|
||
<nav>
|
||
|
||
<a href="/" >Home</a>
|
||
|
||
<a href="/about.html" >About</a>
|
||
|
||
<a href="/education.html" >Education</a>
|
||
|
||
<a href="/work.html" class="current">Work</a>
|
||
|
||
<a href="/homelab.html" >Homelab</a>
|
||
|
||
<a href="/volunteer.html" >Volunteering</a>
|
||
|
||
</nav>
|
||
|
||
<h1 id="work">Work</h1>
|
||
|
||
<p>This page tells you about my past and current work:</p>
|
||
<ul>
|
||
<li><a href="#jenoptik">Jenoptik</a></li>
|
||
<li><a href="#dis-consulting">DIS Consulting</a></li>
|
||
<li><a href="#lumen">Lumen</a></li>
|
||
<li><a href="#waitrose">Waitrose</a></li>
|
||
</ul>
|
||
|
||
<h3 id="jenoptik">Jenoptik SMS UK Ltd: January 2024 - Current</h3>
|
||
|
||
<p>IT Systems Specialist</p>
|
||
|
||
<h3 id="dis-consulting-it">DIS Consulting IT Ltd: March 2022 – November 2023</h3>
|
||
|
||
<p>1st/2nd Line Help Desk Technician</p>
|
||
|
||
<h4 id="responsibilities">Responsibilities:</h4>
|
||
<ul>
|
||
<li>Providing front line telephone and email IT support to clients</li>
|
||
<li>Resolving support requests where possible as first line support, in accordance with agreed SLA’s</li>
|
||
<li>Computer equipment supply, repairs, builds and configuration</li>
|
||
<li>Answering Support Phone Calls and Emails and resolving clients’ issues</li>
|
||
<li>Monitoring alerts to prevent potential issues before it affects a client</li>
|
||
<li>Reviewing existing processes and making improvements</li>
|
||
<li>Deployment, configuration and testing of new IT systems and equipment</li>
|
||
<li>Liaising with users and technical teams to identify and resolve problems and fulfil service requests</li>
|
||
<li>Developing processes and procedures to assist the support team tasks and activities</li>
|
||
<li>Installing client on-site equipment</li>
|
||
<li>Automation of Tasks</li>
|
||
</ul>
|
||
|
||
<h4 id="skills-and-experience">Skills and Experience:</h4>
|
||
<ul>
|
||
<li>Experience of working in an IT support setting</li>
|
||
<li>Understanding of various typical IT systems</li>
|
||
<li>Windows 10/11 Professional deployment and maintenance</li>
|
||
<li>Linux and MacOS Experience</li>
|
||
<li>PowerShell scripting and use of MgGraph and RestAPI</li>
|
||
<li>Microsoft 365, Office Suite, Teams</li>
|
||
<li>Azure and AWS</li>
|
||
<li>Microsoft Entra and Intune</li>
|
||
<li>Active Directory and Group Policy administration</li>
|
||
<li>Windows Server 2012-22 administration</li>
|
||
<li>Network/Wi-Fi/VPN maintenance DrayTek, Sonic-wall and Ubiquity Management</li>
|
||
<li>Virtual Machine Concepts and VMware ESXi, Hyper-V administration and monitoring</li>
|
||
<li>Veeam Backup Solutions</li>
|
||
<li>RMM Solutions – Administration and Monitoring</li>
|
||
<li>Email security measures – SPF, DKIM, DMARC</li>
|
||
<li>Understanding of networking concepts</li>
|
||
<li>Understanding of backup and recovery procedures</li>
|
||
</ul>
|
||
|
||
<h3 id="lumen">Lumen: September 2021 – March 2022</h3>
|
||
|
||
<p>Information Technology Apprentice</p>
|
||
|
||
<h4 id="outline">Outline:</h4>
|
||
|
||
<p>Working on solutions for customer orders.</p>
|
||
|
||
<h4 id="responsibilities-1">Responsibilities:</h4>
|
||
|
||
<p>Reviewing inbound customer orders and carrying out appropriate actions required to complete the request.</p>
|
||
|
||
<h3 id="waitrose">Waitrose: October 2019 – August 2021</h3>
|
||
|
||
<p>Part Time Retail Assistant</p>
|
||
|
||
<h4 id="outline-1">Outline:</h4>
|
||
|
||
<p>Working on the shop floor reducing and stocking items.</p>
|
||
|
||
<h4 id="responsibilities-2">Responsibilities:</h4>
|
||
<ul>
|
||
<li>Checking stock for near out of date items, and reducing if necessary</li>
|
||
<li>Removing out of date stock in line with legal requirements</li>
|
||
<li>Supporting checkouts during busy periods</li>
|
||
<li>Customer service</li>
|
||
</ul>
|
||
|
||
</body>
|
||
</html>
|