2023-11-26 22:26:29 +00:00
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<!doctype html>
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<html>
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<head>
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<meta charset="utf-8">
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<title>Work</title>
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<link rel="stylesheet" href="/assets/css/styles.css">
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</head>
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<body>
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<nav>
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<a href="/" >Home</a>
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<a href="/about.html" >About</a>
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<a href="/education.html" >Education</a>
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<a href="/work.html" class="current">Work</a>
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2023-11-27 10:00:59 +00:00
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<a href="/volunteer.html" >Volunteering</a>
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2023-11-26 22:26:29 +00:00
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</nav>
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<h1 id="work">Work</h1>
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<p>This page tells you about my past and current work:</p>
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2023-11-27 09:54:27 +00:00
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<h3 id="dis-consulting-it-ltd-march-2022--november-2023">DIS Consulting IT Ltd: March 2022 – November 2023</h3>
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<p>1st/2nd Line Help Desk Technician</p>
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2023-11-27 10:03:46 +00:00
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<h4 id="responsibilities">Responsibilities:</h4>
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2023-11-27 09:54:27 +00:00
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<ul>
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<li>Providing front line telephone and email IT support to clients</li>
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<li>Resolving support requests where possible as first line support, in accordance with agreed SLA’s</li>
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<li>Computer equipment supply, repairs, builds and configuration</li>
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<li>Answering Support Phone Calls and Emails and resolving clients’ issues</li>
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<li>Monitoring alerts to prevent potential issues before it affects a client</li>
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<li>Reviewing existing processes and making improvements</li>
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<li>Deployment, configuration and testing of new IT systems and equipment</li>
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<li>Liaising with users and technical teams to identify and resolve problems and fulfil service requests</li>
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<li>Developing processes and procedures to assist the support team tasks and activities</li>
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<li>Installing client on-site equipment</li>
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<li>Automation of Tasks</li>
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</ul>
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<h4 id="skills-and-experience">Skills and Experience:</h4>
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<ul>
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<li>Experience of working in an IT support setting</li>
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<li>Understanding of various typical IT systems</li>
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<li>Windows 10/11 Professional deployment and maintenance</li>
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<li>Linux and MacOS Experience</li>
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<li>PowerShell scripting and use of MgGraph and RestAPI</li>
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<li>Microsoft 365, Office Suite, Teams</li>
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<li>Azure and AWS</li>
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<li>Microsoft Entra and Intune</li>
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<li>Active Directory and Group Policy administration</li>
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<li>Windows Server 2012-22 administration</li>
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<li>Network/Wi-Fi/VPN maintenance DrayTek, Sonic-wall and Ubiquity Management</li>
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<li>Virtual Machine Concepts and VMware ESXi, Hyper-V administration and monitoring</li>
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<li>Veeam Backup Solutions</li>
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<li>RMM Solutions – Administration and Monitoring</li>
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<li>Email security measures – SPF, DKIM, DMARC</li>
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<li>Understanding of networking concepts</li>
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<li>Understanding of backup and recovery procedures</li>
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</ul>
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2023-11-27 10:03:46 +00:00
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<h3 id="lumen-september-2021--march-2022">Lumen: September 2021 – March 2022</h3>
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<p>Information Technology Apprentice</p>
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<h4 id="outline">Outline:</h4>
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<p>Working on solutions for customer orders.</p>
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<h4 id="responsibilities-1">Responsibilities:</h4>
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<p>Reviewing inbound customer orders and carrying out appropriate actions required to complete the request.</p>
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<h3 id="waitrose-october-2019--august-2021">Waitrose: October 2019 – August 2021</h3>
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<p>Part Time Retail Assistant</p>
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<h4 id="outline-1">Outline:</h4>
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<p>Working on the shop floor reducing and stocking items.</p>
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<h4 id="responsibilities-2">Responsibilities:</h4>
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<ul>
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<li>Checking stock for near out of date items, and reducing if necessary</li>
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<li>Removing out of date stock in line with legal requirements</li>
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<li>Supporting checkouts during busy periods</li>
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<li>Customer service</li>
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</ul>
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2023-11-26 22:26:29 +00:00
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</body>
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</html>
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