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Work
This page tells you about my past and current work:
DIS Consulting IT Ltd: March 2022 – November 2023
1st/2nd Line Help Desk Technician
Responsibilities:
- Providing front line telephone and email IT support to clients
- Resolving support requests where possible as first line support, in accordance with agreed SLA's
- Computer equipment supply, repairs, builds and configuration
- Answering Support Phone Calls and Emails and resolving clients' issues
- Monitoring alerts to prevent potential issues before it affects a client
- Reviewing existing processes and making improvements
- Deployment, configuration and testing of new IT systems and equipment
- Liaising with users and technical teams to identify and resolve problems and fulfil service requests
- Developing processes and procedures to assist the support team tasks and activities
- Installing client on-site equipment
- Automation of Tasks
Skills and Experience:
- Experience of working in an IT support setting
- Understanding of various typical IT systems
- Windows 10/11 Professional deployment and maintenance
- Linux and MacOS Experience
- PowerShell scripting and use of MgGraph and RestAPI
- Microsoft 365, Office Suite, Teams
- Azure and AWS
- Microsoft Entra and Intune
- Active Directory and Group Policy administration
- Windows Server 2012-22 administration
- Network/Wi-Fi/VPN maintenance DrayTek, Sonic-wall and Ubiquity Management
- Virtual Machine Concepts and VMware ESXi, Hyper-V administration and monitoring
- Veeam Backup Solutions
- RMM Solutions – Administration and Monitoring
- Email security measures – SPF, DKIM, DMARC
- Understanding of networking concepts
- Understanding of backup and recovery procedures
Lumen: September 2021 – March 2022
Information Technology Apprentice
Outline:
Working on solutions for customer orders.
Responsibilities:
Reviewing inbound customer orders and carrying out appropriate actions required to complete the request.
Waitrose: October 2019 – August 2021
Part Time Retail Assistant
Outline:
Working on the shop floor reducing and stocking items.
Responsibilities:
- Checking stock for near out of date items, and reducing if necessary
- Removing out of date stock in line with legal requirements
- Supporting checkouts during busy periods
- Customer service