70 lines
2.3 KiB
Markdown
70 lines
2.3 KiB
Markdown
---
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layout: default
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title: Work
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---
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# Work
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This page tells you about my past and current work:
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### DIS Consulting IT Ltd: March 2022 – November 2023
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1st/2nd Line Help Desk Technician
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#### Responsibilities:
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- Providing front line telephone and email IT support to clients
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- Resolving support requests where possible as first line support, in accordance with agreed SLA's
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- Computer equipment supply, repairs, builds and configuration
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- Answering Support Phone Calls and Emails and resolving clients' issues
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- Monitoring alerts to prevent potential issues before it affects a client
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- Reviewing existing processes and making improvements
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- Deployment, configuration and testing of new IT systems and equipment
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- Liaising with users and technical teams to identify and resolve problems and fulfil service requests
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- Developing processes and procedures to assist the support team tasks and activities
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- Installing client on-site equipment
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- Automation of Tasks
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#### Skills and Experience:
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- Experience of working in an IT support setting
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- Understanding of various typical IT systems
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- Windows 10/11 Professional deployment and maintenance
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- Linux and MacOS Experience
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- PowerShell scripting and use of MgGraph and RestAPI
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- Microsoft 365, Office Suite, Teams
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- Azure and AWS
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- Microsoft Entra and Intune
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- Active Directory and Group Policy administration
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- Windows Server 2012-22 administration
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- Network/Wi-Fi/VPN maintenance DrayTek, Sonic-wall and Ubiquity Management
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- Virtual Machine Concepts and VMware ESXi, Hyper-V administration and monitoring
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- Veeam Backup Solutions
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- RMM Solutions – Administration and Monitoring
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- Email security measures – SPF, DKIM, DMARC
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- Understanding of networking concepts
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- Understanding of backup and recovery procedures
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### Lumen: September 2021 – March 2022
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Information Technology Apprentice
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#### Outline:
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Working on solutions for customer orders.
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#### Responsibilities:
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Reviewing inbound customer orders and carrying out appropriate actions required to complete the request.
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### Waitrose: October 2019 – August 2021
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Part Time Retail Assistant
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#### Outline:
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Working on the shop floor reducing and stocking items.
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#### Responsibilities:
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- Checking stock for near out of date items, and reducing if necessary
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- Removing out of date stock in line with legal requirements
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- Supporting checkouts during busy periods
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- Customer service
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