72 lines
2.4 KiB
Markdown
72 lines
2.4 KiB
Markdown
---
|
||
layout: default
|
||
title: Work
|
||
---
|
||
# Work
|
||
|
||
This page tells you about my past and current work:
|
||
|
||
### Waitrose: October 2019 – August 2021
|
||
|
||
Part Time Retail Assistant
|
||
|
||
#### Outline:
|
||
|
||
Working on the shop floor reducing and stocking items.
|
||
|
||
#### Responsibilities:
|
||
- Checking stock for near out of date items, and reducing if necessary
|
||
- Removing out of date stock in line with legal requirements
|
||
- Supporting checkouts during busy periods
|
||
- Customer service
|
||
|
||
### Lumen: September 2021 – March 2022
|
||
|
||
Information Technology Apprentice
|
||
|
||
#### Outline:
|
||
|
||
Working on solutions for customer orders.
|
||
|
||
#### Responsibilities:
|
||
|
||
Reviewing inbound customer orders and carrying out appropriate actions required to complete the request.
|
||
|
||
### DIS Consulting IT Ltd: March 2022 – November 2023
|
||
|
||
1st/2nd Line Help Desk Technician
|
||
|
||
#### Responsibilities:
|
||
- Providing front line telephone and email IT support to clients
|
||
- Resolving support requests where possible as first line support, in accordance with agreed SLA's
|
||
- Computer equipment supply, repairs, builds and configuration
|
||
- Answering Support Phone Calls and Emails and resolving clients' issues
|
||
- Monitoring alerts to prevent potential issues before it affects a client
|
||
- Reviewing existing processes and making improvements
|
||
- Deployment, configuration and testing of new IT systems and equipment
|
||
- Liaising with users and technical teams to identify and resolve problems and fulfil service requests
|
||
- Developing processes and procedures to assist the support team tasks and activities
|
||
- Installing client on-site equipment
|
||
- Automation of Tasks
|
||
|
||
#### Skills and Experience:
|
||
- Experience of working in an IT support setting
|
||
- Understanding of various typical IT systems
|
||
- Windows 10/11 Professional deployment and maintenance
|
||
- Linux and MacOS Experience
|
||
- PowerShell scripting and use of MgGraph and RestAPI
|
||
- Microsoft 365, Office Suite, Teams
|
||
- Azure and AWS
|
||
- Microsoft Entra and Intune
|
||
- Active Directory and Group Policy administration
|
||
- Windows Server 2012-22 administration
|
||
- Network/Wi-Fi/VPN maintenance DrayTek, Sonic-wall and Ubiquity Management
|
||
- Virtual Machine Concepts and VMware ESXi, Hyper-V administration and monitoring
|
||
- Veeam Backup Solutions
|
||
- RMM Solutions – Administration and Monitoring
|
||
- Email security measures – SPF, DKIM, DMARC
|
||
- Understanding of networking concepts
|
||
- Understanding of backup and recovery procedures
|
||
|
||
### Jenoptik: January 2024 – Current
|